アラート

Docusign will undertake a planned disaster recovery exercise on Saturday, October 17, 2026 from 8:00 PM PST to 10:00 PM PST (Sunday, October 18, 2026, 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Australia production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, September 12th, 2026 from 8:00 PM to 10:00 PM PST (Sunday, September 13th, 2026 from 3:00 AM to 5:00 AM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Canada production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, August 22, 2026, from 9:00 AM to 11:00 AM PST (4:00 PM to 6:00 PM UTC). The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Japan production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned migration on Saturday, May 9, from 5:00 PM  PST to 7:00 PM PST. The scope encompasses a regional full-platform migration of eSignature in the NA2 Production environment from on-premise to Azure. 

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, April 25, from 6:00 PM PST to 8:00 PM PST (1:00 AM UTC to 3:00 AM UTC April 26). The scope of this exercise is to perform a regional full-platform failover of eSignature in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

As part of ongoing system enhancements, maintenance will be performed on the DocuSign Notary Demo Database from Monday, April 20, 2026, at 12:30 AM CST to 1:30 AM CST.

During this maintenance window, the DocuSign Notary Demo instance may be intermittently unavailable. We apologize for any inconvenience caused.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

As part of ongoing system enhancements, maintenance will be performed on the DocuSign Notary Demo Database from Monday, April 13, 2026, at 12:30 AM CST to 1:30 AM CST (6:30 AM UTC to 7:30 AM UTC).

During this maintenance window, the DocuSign Notary Demo instance may be intermittently unavailable. We apologize for any inconvenience caused.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, April 11, from 8:00 PM PST to 10:00 PM PST. The scope of this exercise is to perform a failover in the NA3 & NA4 Azure production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact DocuSign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

We have identified and mitigated a scam where attackers misused legitimate Docusign system features, such as "Send Report", to bypass email filters. We have taken direct action to prevent this specific abuse and remain vigilant as attackers continue to evolve their tactics.

Because these notifications originate from official Docusign servers, they appear highly authentic. Attackers use urgent calls to action, such as cryptocurrency-themed unauthorized transaction alerts or security alerts, to provoke a call to a fake number listed in the email in an attempt to steal personal and financial information.

Here are examples of email subject lines:

• Fraud transaction detected on your account BTC Call [PHONE NUMBER] Authority.

• Critical Security Alert: Order confirmed. Microsoft Office Subscription. Call: [PHONE NUMBER] 

• Fraud Warning: Your account reflects a 0.026 BTC transaction. For help contact: [PHONE NUMBER]

Here are some measures you can take to protect yourself and your data: 

• Check the sender and the message: Be cautious of unexpected emails, even if they look like they are from Docusign, especially if they warn you about fraud or unauthorized transactions. Official Docusign workflow notifications will never include links that demand immediate action, such as requiring you to log in or provide a signature.

• Check Your Account Directly: If you receive a “callback” email, do not click links or call numbers in the email. Scammers use these to trick you. Instead, go directly to the official source (e.g. crypto platform or wallet) using a separate, secure connection to check your account. A legitimate financial company will never ask you to transfer funds over the phone to "secure" assets.

• Look for Red Flags: Be cautious of emails that demand immediate action, use generic greetings, or contain minor misspellings or poor grammar.

• Report Suspicious Activity: If a Docusign notification seems like a scam or you're unsure of its authenticity, please report it immediately using one of these options:

• Use the Docusign Report Abuse feature directly.

Submit a report directly to Docusign using our online web portal i-Sight.

Docusign will undertake a planned Migration on Saturday, April 4, from 2:00 PM PST to 4:00 PM PST (9:00 PM UTC to 11:00 PM UTC). The scope of this exercise is to perform a regional full-platform migration of eSignature and IAM in the EU Production environment.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.